Customer Technical Support: Handle after-sales technical enquiries from Malaysia-based customers via phone, email, or on-site visits; diagnose and resolve product issues related to lead-acid and lithium battery systems.2. On-Site Service & Troubleshooting: Perform installation checks, commissioning support, and fault-finding at customer sites; provide hands-on solutions for quality and operational issues in the field.3. Product Testing & Analysis: Conduct local testing on defective products returned by customers; document findings and coordinate with HQ Technical Support / R&D for complex cases.4. Customer Training: Deliver basic product operation and maintenance training to customers and local partners as required.5. Documentation: Prepare service reports, site visit records, and maintain accurate after-sales documentation for Malaysia accounts.6. Coordination: Liaise with Leoch China HQ Technical Support for escalated technical matters and spare parts coordination when necessary.7. Ad-hoc Duties: Perform any other after-sales related tasks assigned by the superior.
Respond to customer inquiries via email, live chat, and phone, providing timely and accurate information about products, orders, shipping, and returns.
Troubleshoot and resolve customer issues effectively, demonstrating strong problem-solving skills to ensure customer satisfaction and retention.
Process customer orders, returns, and exchanges efficiently, maintaining accurate records and adhering to company policies.
...
Respond to customer inquiries via email, live chat, and phone, providing timely and accurate information about products, orders, shipping, and returns.
Troubleshoot and resolve customer issues effectively, demonstrating strong problem-solving skills to ensure customer satisfaction and retention.
Process customer orders, returns, and exchanges efficiently, maintaining accurate records and adhering to company policies.
...
Respond to customer inquiries via email, live chat, and phone, providing timely and accurate information about products, orders, shipping, and returns.
Troubleshoot and resolve customer issues effectively, demonstrating strong problem-solving skills to ensure customer satisfaction and retention.
Process customer orders, returns, and exchanges efficiently, maintaining accurate records and adhering to company policies.
...
Respond to customer inquiries via email, live chat, and phone, providing timely and accurate information about products, orders, shipping, and returns.
Troubleshoot and resolve customer issues effectively, demonstrating strong problem-solving skills to ensure customer satisfaction and retention.
Process customer orders, returns, and exchanges efficiently, maintaining accurate records and adhering to company policies.
...
Respond to customer inquiries via email, live chat, and phone, providing timely and accurate information about products, orders, shipping, and returns.
Troubleshoot and resolve customer issues effectively, demonstrating strong problem-solving skills to ensure customer satisfaction and retention.
Process customer orders, returns, and exchanges efficiently, maintaining accurate records and adhering to company policies.
...
The MYSG Customer Happiness Manager is responsible for leading end-to-end customer support operations, driving customer experience improvements, and building a high-performing service team across Malaysia and Singapore.
This role oversees operational performance, SOP governance, workforce planning, stakeholder collaboration, and customer journey enhancements to ensure consistent, efficient, and customer-centric service delivery across all touchpoints.
The position also plays a key role in strengthening service quality, operational scalability, and continuous improvement initiatives aligned with business and customer needs.
...