The role of this Senior CUSTOMER SERVICE EXECUTIVE (EXPORT/IMPORT) will be working in a busy fast paced Customer Service Department and the successful candidate will be responsible for liaising with and auctioning incoming calls from both internal & external customers, suppliers and Agents regarding Freight shipments/bookings.
It will also involve managing Key Account customers, answering their enquiries and queries, Tracing & Tracking Freight keeping customers updated at all times, acknowledgment of deliveries, collections and bookings, data Entry and all Freight Administration and ensuring accurate costings and revenue’s are applied to each shipment.
We are looking for a professional, detail-oriented, responsible individual with strong organizational and coordination skills to join our team. This position will be responsible for the company’s daily HR and administrative management, assisting with daily sales operations, order follow-up, and shipping arrangements to ensure smooth business operations and improve overall administrative efficiency and process flow.