Arrange inbound shipments from international principals. Work with freight forwarders and customs agents on air and sea freight, customs declarations (K1/K2), duties and SST on imports, and preferential origin certificates (Form D, ATIGA, MJEPA etc.).
Track shipments and ETAs, and keep sales and the accounts team informed of arrivals.
Check incoming goods against the PO, packing list and invoice. Record discrepancies, damage and shortages and report them to suppliers.
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Provide exceptional customer service to clients, ensuring timely and effective resolution of inquiries and issues.
Manage a high volume of customer interactions through various channels, including email, chat, and phone, maintaining a professional and empathetic approach.
Collaborate with cross-functional teams to identify root causes of customer issues and implement process improvements for a seamless logistics experience.
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Arrange inbound shipments from international principals. Work with freight forwarders and customs agents on air and sea freight, customs declarations (K1/K2), duties and SST on imports, and preferential origin certificates (Form D, ATIGA, MJEPA etc.).
Track shipments and ETAs, and keep sales and the accounts team informed of arrivals.
Check incoming goods against the PO, packing list and invoice. Record discrepancies, damage and shortages and report them to suppliers.
...