Provide exceptional customer service to clients, ensuring timely and effective resolution of inquiries and issues.
Manage a high volume of customer interactions through various channels, including email, chat, and phone, maintaining a professional and empathetic approach.
Collaborate with cross-functional teams to identify root causes of customer issues and implement process improvements for a seamless logistics experience.
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- Pick products according to the Picking List or Stock Requisition. - Check item code, quantity, batch number, and expiry date before packing. - Pack products carefully to prevent damage during delivery. - Label and prepare orders for distribution to branches. - Assist in receiving, unloading, and storing incoming goods. - Keep the warehouse clean, organized, and safe. - Report damaged goods, stock shortages, or discrepancies to the Warehouse Executive. - Follow FIFO/FEFO and company SOPs. - Assist in stock counts and inventory checks. - Perform other warehouse duties as assigned by the Warehouse Senior Executive or Manager.
Lead end-to-end import & export logistics operations (inbound, outbound, distribution) across regional markets, ensuring strong control over compliance, performance, and execution standard
Provide internal consultancy and guidance to internal teams on cross-border logistics and sourcing flows, ensuring alignment with defined processes and operational standard
Establish and enforce standard operating procedures, policies, and governance frameworks across logistics and trade operations to drive consistency and control across market
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