PhAMA (Pharmaceutical Association of Malaysia) is seeking a Lead, Healthcare System Partnership to drive strategic initiatives in shaping conducive regulatory and policy environment within Malaysia’s evolving healthcare landscape. This role combines policy analysis, strategic partnerships, and effective engagement within Malaysia’s healthcare environment, alongside industry coordination to support innovation, patient access, and compliance across the pharmaceutical ecosystem. You will work cross-functionally with member companies, committees, and external stakeholders to advance key workstream priorities, while providing critical strategic and technical leadership on pharmaceutical policy matters.
Lead the delivery of end‑to‑end HR business partnering priorities across business operations, ensuring alignment with business goals, employee experience, and organizational effectiveness
Translate management decisions into actionable short‑ and long‑term HR initiatives that are aligned with the company's strategic direction
Develop and review talent management strategies for critical leadership positions, building talent readiness and succession plans that ensure continuity and organizational resilience
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Ensuring 100% on time documentation application of export post shipment documentation and rectify any documentation discrepancies found within the allocated time frame.
Manage the documentation focused on pre and post shipment by ensuring updates and information is done in a timely manner and is compliant with the law.
Ensuring 100% documentation sharing and submission to enable on time clearance by customer. Documents must be completed within the timeframe to ensure customer require attestation and legalization or bank submission. Prompt follow up with OGA or factories for the missing documents.
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Drive Scientific & Medical Strategy: Lead the medical component of the integrated therapeutic strategy, translating complex clinical data into a clear, differentiated value story across key disease areas
Cultivate Trusted Partnerships: Proactively engage with Key Opinion Leaders (KOLs), external scientific experts, and healthcare stakeholders to foster meaningful, science-driven collaborations
Advance Evidence Generation: Develop and implement local integrated evidence plans, identifying data gaps and supporting Real-World Evidence (RWE) studies, non-interventional studies, and investigator-initiated research
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Uphold product formulation guidelines and ensure procedure compliance to drive improvements in product quality, cost efficiency, performance, and manufacturing simplicity
Execute product formulation work at laboratory and pilot scale, ensuring reliable and high-quality outputs that meet both customer expectations and business standards
Manage product development projects end-to-end, ensuring resources are planned effectively and deliverables are met on schedule
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Lead the delivery of end-to-end HR business partnering priorities across business operations, ensuring alignment with business goals, employee experience, and organizational effectiveness
Translate management decisions into actionable short- and long-term HR initiatives that are aligned with the company's strategic direction
Develop and review talent management strategies for critical leadership positions, building talent readiness and succession plans that ensure continuity and organizational resilience
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Define and lead the country people strategy, aligning workforce planning, organizational capabilities, and culture to deliver on 3–5 year business growth ambitions
Drive organizational design and operating model transformation to enhance scalability, productivity, and cost efficiency
Build a robust leadership pipeline through targeted succession planning and leadership development for critical roles
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Plan, lead, and manage IT audit engagements, including defining scope, risk assessment, and audit program design.
Evaluate IT General Controls (ITGC), Cybersecurity, Enterprise Resource Planning (ERP) systems such as SAP S/4HANA, cloud systems and other digital platforms.
Review IT policies, procedures and controls against recognized standards and good practices, including ISO 27001, ISO 20000 and the National Institute of Standards and Technology (NIST) frameworks.
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