Drive financial performance and profitability across assigned client portfolios, ensuring the timely and effective recovery of all service income in alignment with organizational objectives.
Demonstrate a thorough understanding of the terms and conditions (T&Cs) contained in Distribution and Supplemental Agreements to ensure services are delivered consistently and in compliance with contractual requirements.
Contribute meaningful insights during contract negotiations to protect DKSH's interests and ensure balanced, fair contractual outcomes....
Develop and execute the organisation's health tourism strategy aligned with business objectives.Identify and expand international markets to increase patient referrals and revenue.Build and maintain strategic partnerships with healthcare facilitators, insurance providers, travel agencies, embassies, government agencies, and corporate organisations.Lead the International Patient Services team to deliver seamless end-to-end patient experiences.Collaborate with clinical departments to develop attractive healthcare packages and specialised medical programmes.Oversee marketing and promotional campaigns targeting international markets.Represent the organisation at international conferences, exhibitions, and trade missions.Monitor market trends, competitor activities, and emerging opportunities in health tourism.Develop annual budgets, KPIs, and performance reports for the department.Ensure compliance with healthcare regulations, accreditation standards, and international patient service requirements.Drive continuous improvement initiatives to enhance service quality and patient satisfaction.Bachelor's degree in Healthcare Management, Business Administration, Marketing, Tourism, or a related field.Master's degree (MBA, Healthcare Management, Public Health, or equivalent) is an advantage.Minimum of 8–10 years' experience in healthcare management, health tourism, international patient services, business development, or a related field.At least 5 years in a senior leadership or managerial role.Demonstrated success in developing international markets and strategic partnerships.Experience in hospital operations or medical tourism programmes is highly desirable.Strong strategic planning and business development capabilities.Excellent leadership, negotiation, and stakeholder management skills.Strong knowledge of international healthcare and medical tourism trends.Outstanding communication and presentation skills.Financial planning and budget management experience.Project management and organisational skills.Data-driven decision-making and analytical capability.Cultural awareness and ability to work with international clients.Fluency in English is required; additional languages are an advantage.
Assist manager's on alignment of Corporate Center, Operating Companies and Subsidiaries strategy and business process improvements implementation in line with MAHB strategic direction
Analyze and develop service level standards (SLS) of all functions and ensure that it is aligned with the company’s objectives
Implement and execute the improvement program and ensure that for each process area there will be a single process owner with clear responsibility, accountability and authority for the design, service quality and overall delivery objectives of the process...
Continuous review of the operations model, day-to-day operational procedures and processes to identify gaps or area of improvements in order to improve services quality.
Gather, analyze and review complaints or reported quality issues and develop sustainable resolutions. Produce root cause analysis with prevention plan. Report service quality issues to leadership team and work with respective teams on service recovery plan and service improvement plan.
To support on Risk Management pertaining / related to HRSSC services, work with leadership and operations team to produce risk analysis report and risk mitigation plan....
Bachelor's degree in Biotechnology, Biomedical Science, Life Sciences, Healthcare, Business, Marketing, or a related discipline.
A Master's degree, MBA, or other relevant postgraduate qualification would be an advantage.
Preferably 7 or more years of relevant professional experience, with significant exposure to business development, commercialization, sales, strategic partnerships, product development, or related commercial functions....
High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example....
Lead credit analysis, portfolio monitoring and management reporting across all business segments, including Consumer, Enterprise, Emerging and Wholesale etc, to identify emerging risks and trends and recommend appropriate risk mitigation strategies.
Perform any other duties and responsibilities as assigned by Management.
Strong analytical, problem-solving, and decision-making skills, with the ability to manage multiple priorities in a dynamic environment....
Accountable for the end-to-end productisation lifecycle — from concept, build and GTM through to post-sales operations — working closely with Product, Subsidiaries, IT, Network, and Operational teams to ensure product support is in place.
Support Product GTM to position our solution’s key value and differentiations to target segments
Support sales enablement in terms of product training, latest product information, roadshows, tradeshow events and others....