Performs daily operations of residential/commercial or industrial properties to ensure they are well maintained, secure, and compliant with regulations.
Plays a key role in maintaining the value and appeal of the property while ensuring resident/owner/tenant satisfaction.
Report and follow up on any non-compliance issues or safety hazards.
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Act as the primary Q&FS partner for assigned Global/Regional customer accounts. Manage their expectations, ensure alignment with BC’s quality, food safety, regulatory and operational policies.
Lead regular customer meetings on quality performance , reviewing performance metrics, trends, risks and opportunities, projects and collaboration .
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Call Center Sales Agent responsible for achieving call center metrics and driving sales ecommerce revenue for client
Assist customers in purchasing client products online, by walking them step by step through purchase, or building a custom cart and sending the link to the customer for purchase.
When customer is unable to purchase online, create sales lead in CRM to be serviced by sales team
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Oversee all customer interactions to ensure a positive experience and compliance with Company standards across all Customer Touchpoints, including Sales, Service, and Body & Paint.
Handle customer inquiries, complaints, and feedback effectively.
Utilize the DMS VOC system to capture customer feedback, meet and greet customers, foster relationships, and network effectively.
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Lead and supervise customer service operations for ANZ & Singapore markets to deliver exceptional customer experiences and achieve service level targets.
Act as the primary escalation point for customer inquiries, complaints, delivery issues, and complex order management cases.
Support sales teams and channel partners with order processing, returns management, and customer-related activities.
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Candidate must possess at least Diploma/higher/Graduate Diploma in Business Studies/Administration/Management, Records Management or other related fields.
Legal studies background is a plus.
At least 1 year of working experience in related field.
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Provide exemplary customer service to High Net Worth Clients and contribute to expected levels of CSAT (Customer Satisfaction) scores;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner while;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product
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Lead and supervise customer service operations for ANZ & Singapore markets to deliver exceptional customer experiences and achieve service level targets.
Act as the primary escalation point for customer inquiries, complaints, delivery issues, and complex order management cases.
Support sales teams and channel partners with order processing, returns management, and customer-related activities.
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