Communicate with customers, building positive relationships, responding to, and progressing issues and queries to a successful conclusion at the earliest time
Always maintaining a positive, empathetic, and professional attitude toward customers
Provides customer support by responding to requests for technical queries with detailed analysis of building management system, project schedule of execution, material costing, and submittal of design and process improvements, when applicable, to meet all customer needs.
Work closely with Sales and Operations teams to align solutions, costing, and delivery feasibility. This include prepare technical submissions, drawings, and proposals, including system schematics and high-level design documentation.
Work closely with Operation teams to assists in project execution and coordination on the engineering field especially on Building Automation Systems delivery.
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Develop and deliver compelling technical presentations and product demonstrations to prospective clients, showcasing the value proposition of Sutera Analytics' engineering and technical consulting solutions.
Collaborate closely with the sales team to understand client needs, identify opportunities, and develop tailored technical solutions that align with business objectives.
Serve as the primary technical point of contact for clients throughout the sales cycle, addressing technical queries, overcoming objections, and building strong, trust-based relationships.
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sales
engineering
marketing
business administration
communication
interpersonal skills
customer service
technical skills
problem-solving
leadership
teamwork
Develop, implement and manage refrigeration, vehicle, production equipment and facilities maintenance program. Develop sustainable methodologies, systems, tools and processes to improve uptime and reliability.
Develop a formal, structured process to routinely audit the effectiveness of equipment & resources and identify areas of opportunity for continuous improvement.
Provide oversight to ensure SOP compliance in accordance with internal and external requirements.
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Provide first level support to all phone/ email enquiries whilest meeting service level and SOP standard.
Identify Customer’s needs, clarify enquiries/ complaints and resolve them in a prompt and professional manner.
Coordinate with Internal Departments and escalate the unresolved issues to the second level support tem and esure all cases are followed through to closure.
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Process sales orders accurately and efficiently, ensuring timely fulfillment and delivery to customers.
Maintain accurate and up-to-date sales records, including customer information, order details, and sales transactions.
Provide excellent customer service by responding to inquiries, resolving issues, and addressing customer concerns in a professional and timely manner.
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Develop, implement and manage refrigeration, vehicle, production equipment and facilities maintenance program. Develop sustainable methodologies, systems, tools and processes to improve uptime and reliability.
Develop a formal, structured process to routinely audit the effectiveness of equipment & resources and identify areas of opportunity for continuous improvement.
Provide oversight to ensure SOP compliance in accordance with internal and external requirements.
...
Develop, implement and manage refrigeration, vehicle, production equipment and facilities maintenance program. Develop sustainable methodologies, systems, tools and processes to improve uptime and reliability.
Develop a formal, structured process to routinely audit the effectiveness of equipment & resources and identify areas of opportunity for continuous improvement.
Provide oversight to ensure SOP compliance in accordance with internal and external requirements.
...
Develop, implement and manage refrigeration, vehicle, production equipment and facilities maintenance program. Develop sustainable methodologies, systems, tools and processes to improve uptime and reliability.
Develop a formal, structured process to routinely audit the effectiveness of equipment & resources and identify areas of opportunity for continuous improvement.
Provide oversight to ensure SOP compliance in accordance with internal and external requirements.
...