Operational Monitoring and Analysis: Monitor operational performance across the region; analyze data regarding customer complaints, delivery timeliness, loss, and damage to promptly identify and assess issues related to rules, resources, routing, and operational procedures.
Coordinate and manage all aspects of the shipping process, including documentation, scheduling, and carrier selection, to ensure timely and cost-effective delivery of goods.
Serve as a key point of contact for customers on enquiries, orders and delivery status, providing timely and professional support while maintaining strong customer relationships.
Assist in the preparation, review, and organization of all shipping and logistics documentation, including bills of lading, packing lists, commercial invoices, and certificates of origin, ensuring accuracy and completeness.