Analyse complex retail inventory, replenishment and allocation problems involving stores, SKUs, stock, sales, warehouse supply, lead time, festivals and other business conditions.
Take ownership of analysis from problem understanding, data identification and validation through analysis, findings, recommendations and follow-up.
Use SQL, Python/pandas, Excel and BI tools to process, analyse and visualise large datasets.
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Define and own the customer journey framework across all stages: awareness, acquisition, onboarding, engagement, purchase, post-purchase, loyalty, and advocacy.
Map and continuously optimize omnichannel journeys across:
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Architecture & Pipeline: Design and govern data model (Medallion architecture) and oversee the implementation (e.g. data lakes, build automated batch / real-time streaming pipelines, data source integrations)
Collaborations: Partnering with Analysts
Governance: Establish technical best practices and enforcing data quality
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Manage daily IT infrastructure and support operations, including servers, networks, firewalls, storage, backup systems, cloud services, endpoints, and business applications.
Monitor system availability, performance, capacity, and security to ensure reliable IT services.
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Lead and oversee lease renewal activities for existing MR D.I.Y. retail stores across Malaysia, ensuring tenancy agreements are executed within the stipulated timeline.
Negotiate with landlords on lease renewals, rental revisions, tenancy terms, operational matters, store closures, and ownership changes while safeguarding the Company's interests.
Review tenancy agreements, letters of offer, and other lease-related documentation in collaboration with internal stakeholders and legal representatives.
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Support in assessing and analyzing the current operating model of key business functions to identify areas for improvement in alignment with MR DIY’s growth aspirations.
Help in executing management strategies to support organizational transformation.
Support project plans, timelines, and roadmaps for organizational initiatives.
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Develop and execute integrated branding campaigns, while leading the creation of compelling creative assets, brand storytelling, and cross-channel campaign content.
Lead the creation of festive campaigns to drive relevance and engagement.
Establish consistent brand messaging and visual identity across all markets.
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Conduct market research, analyse and present data on topics related to the business to facilitate decision making.
Support the development of strategic plans for high-impact projects (existing businesses, new business concepts, and international expansion), ensuring alignment with the company’s overall objectives.
Provide support in the identification of strategic issues and opportunities that could influence business growth and profitability.
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