Oversee daily retail operations nationwide, ensuring smooth execution, profitability, and full compliance with HQ SOPs, corporate policies, and local regulations. Act as the main liaison with HQ and escalate key risks and performance issues to Top Management.
Lead operational planning for new store openings, restructuring, and growth initiatives. Build and develop high-performing operations teams to support business expansion.
Own operational KPIs across all stores, driving improvements in sales, service quality, efficiency, and loss prevention. Oversee inventory accuracy, shrinkage control, and cost efficiency. Prepare executive-level performance and risk reports.
...
Drive structured problem identification by collaborating with operational teams (Distribution Channels and Retail Operations), and maintain a clear, prioritized improvement pipeline.
Translate improvement opportunities into actionable deployment plans with stage-gate governance, including scope definition, milestones, change management, and communication strategies.
Lead continuous improvement initiatives and workshops (e.g., Kaizen, VSM, PDCA) for Distribution Channels and Retail teams.
...
Support key planning cycles, including development of annual budgets, quarterly business updates, and monthly sales performance.
Support month-end closing and reporting activities, including sales and marketing expenditure report analyses along with business insights, preparation of portfolio financials.
Support in market research project, analysing various brand health metrics and transforming key insights in to actionable strategies to close the performance gap.
...
To plan, monitor, and manage the full cycle of the physical stock take process across all stores, ensuring procedural compliance and high accuracy.
To oversee the collection, compilation, and aggregation of complex operational data (including sales(is any), inventory, and transfers) from all branches for accuracy assurance and executive reporting.
To conduct deep-dive analysis into inventory discrepancies to identify root causes of stock loss (shrinkage), including administrative errors, operational gaps, and internal/external theft.
...
Understand and interpret EU-HS codes, import/export regulations, CE marking, REACH, RoHS, and other EU specific standards.
Proactively identify compliance risks and implement preventive solutions.
Maintain up to date knowledge of EU testing standards, regulatory specifications, and approval requirements for major product categories (Household, Medical, Appliances, Floor Cleaning, Toys, Packaging, etc.).
...
Manage seasonal launches, new product introductions, and IP-based campaigns from pre-launch to end-of-life.
Align with Group Strategy, Purchasing, Marketing, VM, Operations, and Warehouse to ensure launch readiness with clear direction in meeting launch deadlines and targets.
Maintain centralized GTM trackers to monitor progress and ensure governance across functions.
...