Assist in administration tasks which includes documentation, filing, correspondences, coordinating & following up on pending matters & business support functions.
Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution.
Manage overall review, update and maintenance of policy and procedures related to Learning and Development.
Manage talent management and succession planning policy, procedure and process for the company.
Conducts new hire orientation and management induction training. Reviews orientation training materials from time to time to make improvements and to keep IT current.
...
Office administrators often serve as the primary point of contact for incoming calls, emails, and visitors. They may also be responsible for scheduling appointments and meetings.