Partner Recruitment: Identify and engage potential partners through research, networking and outreach efforts. Conduct assessments to determine the suitability of prospective partner for our program.
Partner Onboarding: Manage the onboarding process for new partners, ensuring they have the resources, training and support needed to effectively represent our products and services.
Partner Relationship Management: Develop and maintain strong relationships with partners, understanding their business needs and aligning them with our offerings. Managing escalations issues with the support of internal team
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Support a network of IT partners and be the first point of contact, providing advice and support with the available marketing and sales tools available to them and how to effectively use them
On-board Partners to Partner Portal.
Assist partners to become familiar with the product and program benefits and investigate to find out market requirements
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Maintain and update operational records in the ERP system (Acumatica), including delivery orders, sales orders, inventory transfers, invoices, and shipment details.
Perform data entry, verification, and data validation to ensure the accuracy and integrity of operational records.
Prepare and process operational documents such as delivery orders, stock adjustments, and claim documentation.
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Monitor and process incoming orders from all online and non-store sales channels to ensure all customer orders are accurately processed within established service level agreements.
Investigate and resolve order exceptions including payment issues, stock shortages, duplicate orders, and fulfilment delays.
Monitor order backlog and ensure timely completion.
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