Validate data integrity and completeness of SKU setup prior to activation submission, and maintain accurate product master data in SAP across all trade channels and markets.
Submit and track PRT requests for new 12NC activations through to completion, ensuring synchronized product setup with country sales and operations teams.
Manage the full PIPO process — maintain, prune, and audit SKU records and commercial databases to ensure ongoing product master data accuracy.
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Be the conduit for overall Commercial Operations’ administrative due diligence - Sales, Marketing, Corporate Events, Procurement related works. Work effectively with cross functional teams in the organization.
Support in sales funneling process such as lead generation, market research, prospect qualification to client conversion
Support in sales operations and tendering process. These include facilitating in preparing sales kits/materials, presentations, contract propositions, liaison with bumi agents, generating quotations and fulfilling tender requirements as needed.
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Validate data integrity and completeness of SKU setup prior to activation submission, and maintain accurate product master data in SAP across all trade channels and markets.
Submit and track PRT requests for new 12NC activations through to completion, ensuring synchronized product setup with country sales and operations teams.
Manage the full PIPO process — maintain, prune, and audit SKU records and commercial databases to ensure ongoing product master data accuracy.
...
Validate data integrity and completeness of SKU setup prior to activation submission, and maintain accurate product master data in SAP across all trade channels and markets.
Submit and track PRT requests for new 12NC activations through to completion, ensuring synchronized product setup with country sales and operations teams.
Manage the full PIPO process — maintain, prune, and audit SKU records and commercial databases to ensure ongoing product master data accuracy.
...
Ensure seamless daily operations and fulfillment of client requirements in line with agreed service levels, serving as the primary point of contact for assigned clients and agencies on all operational matters while building and maintaining strong relationships with internal and client teams
Drive cross-functional coordination across Marketing, Trade Marketing, Supply Chain, and other departments, covering co-packing activities, Point-of-Sale (POS) material inventory management, material master updates, pricing, product hierarchy, and labeling documentation
Manage timely raising of Purchase Orders in collaboration with the Inventory Planning team, and oversee monthly branch Stock Transfer Orders (STO) to ensure accurate and on-schedule execution
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Monitor and process incoming orders from all online and non-store sales channels to ensure all customer orders are accurately processed within established service level agreements.
Investigate and resolve order exceptions including payment issues, stock shortages, duplicate orders, and fulfilment delays.
Monitor order backlog and ensure timely completion.
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Support OPE Manager in driving regional process standardisation, governance and continuous improvement initiatives across the region.
Review As-Is processes, identify pain points, control gaps, duplication, inefficiencies and opportunities for standardisation or automation.
Develop or support To-Be process designs, operational policies, SOPs, guidelines, process maps, flowcharts, templates and other process documentation.
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Drive the strategic end-to-end setup and launch of official flagship stores across major marketplaces (Lazada, Shopee, TikTok Shop), ensuring platform compliance while establishing best-practice operational frameworks.
Oversee catalog management and SEO strategy, optimizing bulk uploads, attribute settings, and content scores to maximize product search visibility, CTR, and conversion rates.
Strategize and execute technical campaign configurations, setting competitive pricing, stock allocations, and high-converting promotional mechanics like vouchers and add-on deals within Seller Centers.
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Run the daily and weekly cadence across Admin, Procurement, Warehouse, Accounts, and Lab Support. Maintain KPI trackers and follow up on commitments made by department leads.
Apply the Red, Amber, Green framework to classify operational issues. Escalate critical matters to the COO same day with recommended actions and resolve root causes of recurring problems.
Support the implementation of new SOPs. Ensure timely and accurate department reporting to the COO, and coordinate cross-functional initiatives like audit preparation or system rollouts.
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