Revenue & Sales DriveHit Sales Targets: Set, monitor, and drive monthly sales targets for all northern outlets.Local Marketing & Collaborations: Proactively identify local marketing opportunities, school/kindergarten collaborations, corporate bookings, and events to increase foot traffic and group sales.Upselling & Packages: Train and motivate outlet crews on upselling techniques, membership packages, and promotional campaigns to maximize the average spend per customer.Competitor & Market Analysis: Monitor local market trends and competitor activities to adjust sales tactics dynamically.
Operational Excellence & SOP ComplianceAudit & Compliance: Conduct regular outlet audits to ensure 100% compliance with company SOPs, cleanliness, safety standards, and service quality.Inventory & Asset Management: Oversee stock control, material ordering, and asset maintenance across outlets to minimize wastage and operational downtime.Issue Resolution: Act as the primary problem-solver for daily operational hiccups, mall management coordination, and customer escalations.
Team Leadership & Talent ManagementManpower Planning: Manage outlet scheduling, shift planning, and manpower optimization to control labor costs while maintaining service quality.Performance & Training: Regularly evaluate outlet supervisors and crew performance. Conduct ongoing training on customer service, safety, and operational workflows.Culture: Build a high-energy, positive, and customer-first culture among the frontline retail teams.
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Onboarding & Induction: Lead the end-to-end training program for all newly signed franchise partners, ensuring they understand the IPO brand standards and operational workflows.
Systems Training: Conduct in-depth, hands-on training sessions on the Sunpina software, ensuring partners are highly proficient in using it for their daily operations.
Sales & Product Training: Coach partners on proven sales strategies, objection handling, and closing techniques specifically tailored to selling premium carpentry and fit-out projects.
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Continuous improvement of workshop processes, including work order planning and scheduling, to maximize productivity, resource utilization, and operational efficiency.
Monitor and analyze inventory data to optimize stock control, improve turnaround time, and enhance overall workshop performance.
Lead, coach, and develop the workshop team through effective mentoring, motivation, and skills enhancement to foster a strong customer service culture.
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