Act as a gatekeeper for all payment operational matters related to Shopee’s Affiliate Publisher Programs, such as validating commission reports, updating partners’ payment details, and performing various administrative tasks related but not limited to Shopee’s Affiliate Dashboard only.
Regional Support: Act as the primary escalation path during local office hours for tools managed by the global team (including Slack, Google Workspace, Jamf, and Intune).
Regional Support: Act as the primary escalation path during local office hours for tools managed by the global team (including Slack, Google Workspace, Jamf, and Intune).
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Handle onboarding, offboarding and transfer administration for all people movements such as new hires, promotions, transfers, re-designation, resignations and terminations
Act as a gatekeeper for all payment operational matters related to Shopee’s Affiliate Publisher Programs, such as validating commission reports, updating partners’ payment details, and performing various administrative tasks related but not limited to Shopee’s Affiliate Dashboard only.
Incident & Support Management: Oversee the BaaS helpdesk and the end-to-end incident management lifecycle, including defining escalation paths, triaging critical system tickets, and leading post-mortem reviews for major outages.
Incident & Support Management: Oversee the BaaS helpdesk and the end-to-end incident management lifecycle, including defining escalation paths, triaging critical system tickets, and leading post-mortem reviews for major outages.
Incident & Support Management: Oversee the BaaS helpdesk and the end-to-end incident management lifecycle, including defining escalation paths, triaging critical system tickets, and leading post-mortem reviews for major outages.