Act as the main point of contact for customers on shipment enquiries and updates, resolve customer complaints, delays, or shipment issues promptly, maintain strong relationships with clients to ensure repeat business, and provide excellent customer service and support
Act as the main point of contact for customers on shipment enquiries and updates, resolve customer complaints, delays, or shipment issues promptly, maintain strong relationships with clients to ensure repeat business, and provide excellent customer service and support
Manage the full spectrum of HR functions including recruitment, onboarding, employee relations, performance management, compensation and benefits, and offboarding for a team of 21 employees.
Regulatory Compliance & Policy Management: Design, review, and maintain internal policies, Standard Operating Procedures (SOPs), and compliance frameworks to meet international cross-border standards, focusing heavily on payments and VASP requirements.
Operational Monitoring and Analysis: Monitor operational performance across the region; analyze data regarding customer complaints, delivery timeliness, loss, and damage to promptly identify and assess issues related to rules, resources, routing, and operational procedures.
Operational Monitoring and Analysis: Monitor operational performance across the region; analyze data regarding customer complaints, delivery timeliness, loss, and damage to promptly identify and assess issues related to rules, resources, routing, and operational procedures.
Operational Monitoring and Analysis: Monitor operational performance across the region; analyze data regarding customer complaints, delivery timeliness, loss, and damage to promptly identify and assess issues related to rules, resources, routing, and operational procedures.