Ensure exceptional service by managing and resolving escalations and complex issues that arise during service delivery, ensuring timely and effective solutions, and acting as the primary contact for stakeholders across fuel and enterprise solutions accounts in resolving issues.
Lazada Vouchers and User Incentive Team is a team of digital experts and marketers who are passionate about their work. This team leads voucher operations to provide strategy and governance based on user segments, competitive benchmarking, E2E user experience and budget efficiency to push incremental value to the platform while maximizing returns on cost. We are looking for talents to join our voucher and user incentives team in Lazada.
Coordinate and drive the execution of strategic initiatives, including global expansion, market entry plans and other CEO-led projects. Track progress, risks and next steps.
Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Lead the development and implementation of Group-wide and global performance management frameworks, policies and processes aligned with the Group's strategic objectives.
Strategy and policy: Develop and implement comprehensive political, legislative, and regulatory strategies. Analyze and interpret legislation and policy documents to advise leadership on potential impacts.
Order-to-Cash (OTC) Management: Manage the end-to-end Order-to-Cash (OTC) cycle to support the Sales Division’s daily operations, ensuring orders and related deliverables are processed accurately and completed within the agreed timelines.
Supporting business build and growth of A&M and its affiliates’ Southeast Asia & Australia platform internally and externally, including but not limited to:
Manage and develop a high-performing team, fostering knowledge enhancement and creating an overall agile workforce capable of adapting to new challenges and tasks.
Grow your career with usYou are on a journey to join an exciting Company and be part of our success story to improve lives by developing resources sustainably. Here we offer you and exciting and dynamic work environment and will equip you with the know-how that will stretch and enhance your career journey.Responsibilities: