Process transaction requests accurately and within agreed Service Level Targets (SLAs), including quality, response time, throughput time, and efficiency requirements.
Maintenance and procurement of logistics, machines/equipment, office supplies, office stationery, telecommunications, email systems, website and filing systems
Lead the gathering, validation, and documentation of user requirements for digital enhancements, new products, and system-related issues within the Operations Division.
Strategic Supply Planning: Design and execute end-to-end global supply plans for related commodities, including integrated co-planning initiatives with key suppliers.
Develop and implement data-driven training strategies aligned with manufacturing operational goals, workforce capability requirements, and business objectives.
Develop, review, update, and maintain Ground Operations procedures, manuals, instructions, and the Ground Services Manual (GSM) to ensure they remain accurate, current, and operationally relevant.