Process transaction requests accurately and within agreed Service Level Targets (SLAs), including quality, response time, throughput time, and efficiency requirements.
Lead the gathering, validation, and documentation of user requirements for digital enhancements, new products, and system-related issues within the Operations Division.
Develop and implement data-driven training strategies aligned with manufacturing operational goals, workforce capability requirements, and business objectives.
Strategic Supply Planning: Design and execute end-to-end global supply plans for related commodities, including integrated co-planning initiatives with key suppliers.
Develop, review, update, and maintain Ground Operations procedures, manuals, instructions, and the Ground Services Manual (GSM) to ensure they remain accurate, current, and operationally relevant.
Strategic Initiatives : Support and drive the implementation of hospital-defined goals in alignment with national (MOH) and cluster-level (NHG Health) strategies. Major projects include oncology capacity and capability building for NHG Health/TTSH, right-siting and collaborative care models with Community and Primary Care partners, and other patient-centric care enhancements.
Provide functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause.