Provide front-desk support including patient registration, appointment coordination, insurance verification, and handling patient enquiries via phone and email.
Design and run the operating cadence for APAC Sales rhythm of business, including revenue reviews, account reviews, and business reviews — determining what these forums measure and what decisions they are built to drive
To ensure that the warehouse operates at peak efficiency – with customer satisfaction as the primary goal especially in the distribution of RCPA QAP survey materials to participants in timely and proper conditions according to prescribed standards set.
Develop and maintain strong relationships with Business Units, customers, suppliers, transport providers, and cross-functional teams, and act as the key escalation point for operational issues
Manage and maintain the facilities of the NUP polyclinics by working closely with the contractors and vendors in compliances of all rules and regulations.
Coordinate with relevant trading desks and various business enabler functions to ensure all third ‑ party Risk Assessment (TPRA) exercises are completed fully and on time for third ‑ party arrangements under e ‑ Treasury Singapore’s responsibility.
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
5+ years in corporate accounting, financial operations, or internal/external audit support, with hands-on ownership of close reconciliations and audit request schedules
5+ years in corporate accounting, financial operations, or internal/external audit support, with hands-on ownership of close reconciliations and audit request schedules