SummaryThe Head of Application IT Service Operations is responsible for the end-to-end stability, performance, and continuous improvement of the organization's business-critical applications in production. This role owns the operational lifecycle of applications post-go-live — incident, problem, and change management — ensuring service levels are met, risks are proactively managed, and the application landscape supports business objectives reliably and efficiently.
Own end-to-end ITO governance for the assigned business portfolio, including transportation priorities, critical lanes, service requirements, risks and performance.
Responsible for daily operations of assigned inpatient ward(s), including ward reception counter services, administrative / operational matters and partnering Ward Nurse Manager and other stakeholders to solve system and process issues.
Ensure accurate and timely execution of contract listing, order and trade monitoring, and daily settlement price derivation, as well as project implementation activities.
Global Scale: Build a product natively integrated across eight major OEMs with access to first-party data from millions of phones in over 60 countries.
Platform Strategy: execute high-frequency live stream schedules specifically for Shopee Live and TikTok Live, optimizing for each platform's unique algorithm and peak traffic hours.