Act as a gatekeeper for all payment operational matters related to Shopee’s Affiliate Publisher Programs, such as validating commission reports, updating partners’ payment details, and performing various administrative tasks related but not limited to Shopee’s Affiliate Dashboard only.
As a leader in the Cloud Hardware support organization, you will be responsible for leading teams of Datacenter Technicians and/or Field Engineers assigned for delivery of on-site support, installations, proactive services in a defined territory and/or data center sites across Thailand. Focuses to meet the required service levels 24x7, improve and drive customer satisfaction, identify business opportunities and mitigate any operation gaps. The role involves significant communication at all levels internally and externally. A primary point of contact responsible for facilitating and providing advice and assistance on diverse situations and escalated issues.
Manage the full recruitment cycle, from job posting and candidate sourcing to interview coordination, reference checks, offer preparation, and onboarding.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Proficiency in scripting and automation using Python, PowerShell, Bash or equivalent, and experience integrating tools through APIs, workflow platforms or CI/CD pipelines.
Support the day-to-day analytical needs of Fraud Operations, ensuring investigators have the right data and context to assess and handle fraud cases effectively.
We are seeking an experienced Unix L2/L3 Support Engineer with strong expertise in Linux (RedHat), Solaris, and AIX administration to provide 24x7 operational support for enterprise datacenter and cloud environments. The role involves incident management, problem determination, system administration, automation, infrastructure support, performance optimization, patch management, and ensuring high availability of critical business services.
Has participated in international ATM events and conferences, bringing a broad understanding of the ATM stakeholders, including a diversity of ANSPs, regulators and agencies, their roles and their key activities and areas of innovation.
Own the growth strategy and user metrics for our PC and mobile utility tools in overseas markets, with direct accountability for DAU, retention, and blended CAC.