Responsible for the comprehensive compilation, review, classification, and archiving of on-site service reports, establishing a clear electronic and paper archiving system to ensure report integrity and traceability, and meeting the needs of internal audits and customer inquiries.
Lead the collection, verification, compilation, and archiving of after-sales MEP (Mechanical, Electrical, and Plumbing) related delivery documents coordinate with internal service teams and external partners to supplement documents, and ensure the compliance of delivered documents.
Maintain the daily updates of the document management system.
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Provide exceptional customer support to Mandarin-speaking clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring a positive customer experience.
Effectively communicate and collaborate with internal teams to escalate complex customer problems and ensure timely and satisfactory resolutions.
Maintain accurate and detailed records of customer interactions, transactions, comments, and actions taken in the CRM system.
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