Manage content for social media conversations and activities
Maintain a good relationship between the client and the agency
Manage VOC (voice of the consumer) and escalate as necessary and appropriate; monitor conversations and user-generated comments and escalate to internal and client stakeholders as necessary
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Assist the staff advisors to support 8 to 12 student groups’ operations and administrative work; assist in guiding students to execute workplan and events.
Assist in new Sports & Arts group set up request and identifying development opportunities.
Assist in the organisation of Office of SITizen Experience (OSE) major events/projects, including the First Year Experience, Convocation Dinner, Inter-Cluster Games, SIT Anniversary concerts (student performances), SITizen Appreciation Night, SIT Arts Festival and other sports competitions and performance-related events, including coordinating requests and providing onsite support.
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Conducting product demonstrations. Execution of retail operations activities and application of effective sales techniques to understand customer needs and promote relevant products and services, i.e. sales, servicing and administration at outlets and comply with the guidelines, policies, procedures and SLAs.
Create conversations and engage with the customers to convert into sales opportunities (postpaid / prepaid registrations, devices, VAS and accessories, etc.)
Result-driven and stay up-to-date with the product features and maintain retail outlet visual appearance in high standards.
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