Lead employees using performance management , manage capacity planning, new staff onboarding and provide oversight and direction to the employees in the department in accordance with the organization's policies and procedures. Ensures all queries to TLM Support arrive via MMP ticket and resolved on with high standards and on a timely manner. Provides support in the area of Global Reconciliations when related to TLM
Administration and Engagement Management: Responsible for administration which includes onboarding of clients, opening engagements, managing the finances related to the engagements, billing and collection of fees.
Partner with senior leaders to architect and drive a multi-format physical network strategy that modernizes traditional footprints. Focus on shifting the portfolio toward next-generation, flexible formats (e.g., Meet@HLB, Non-Cash Service Hubs/SAH) to maximize community engagement, optimize unit economics, and improve overall network agility.
Monitor Asset Quality, Sector Concentration, and Credit Portfolio Risk across Bank-wide, PFS, and BCB portfolios against Risk Appetite Statements, escalating breaches to senior management.
Supervise and coordinate the day-to-day processing of policy servicing requests, ensuring compliance with internal procedures, service standards, regulatory requirements, and turnaround times.
A minimum of 7+ years of experience in IT/ SaaS based solution selling, business development, with at least 4 years of experience in a managerial position and had a proven track record of sales results.
Serve as the Communications and Engagement (CCE) business partner for Singtel GBS KL, leading all change management, internal communications, and employee engagement initiatives.
Manage FundedNext’s presence across high-impact social and community platforms (X, Instagram, Facebook, LinkedIn, TikTok, Discord, Telegram, Reddit, trading forums).