SLA & KPI Tracking: Monitor and evaluate the day-to-day performance of our key service provider managing the learning administration, ensuring strict adherence to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Performance Reviews: Conduct regular operational reviews with the vendor to identify bottlenecks, optimize workflows, and drive continuous service improvement.
Reporting & Escalation: Consolidate vendor performance data to provide routine updates to zone leadership, and act as the primary point of contact to resolve and escalate critical service issues.
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Drive and manage off-cycle salary adjustments and promotions exercises where applicable. Providing advisory support on best practices and governance in accordance with GPR principles/standards/policies.
Drive and complete internal equity analysis (as and when needed) and end-to-end external benchmarking exercises to provide compensation and benefits, intelligence and analytics to stakeholders (HRBP and HODs) where required to ensure pay and benefits competitiveness across the Company.
Perform Job Evaluation as needed in accordance with existing/new operating model of the Department/Company, while ensuring compliance with Group Job Architecture and Career framework while driving future-aligned job profiles to enable clear career pathways and support capability development
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Manage a portfolio of business functions and independently partner with leaders on a broad range of people matters, including talent management, rewards & recognition, culture-building, workforce planning, organisational design and performance management.
Facilitate organisational restructuring, operating model transformation and workforce transition initiatives as required.
Support talent-related decision-making through involvement in activities such as candidate interviews, employee exit discussions and focus group sessions on various people topics.
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Support the day-to-day administration and maintenance of the HRIS, ensuring data accuracy, system availability, and timely resolution of issues.
Manage BAU activities including employee data updates, organizational changes, mass uploads, report generation, and system corrections in line with business requirements.
Act as the first point of contact for HRIS-related queries and issues, performing initial troubleshooting and coordinating with vendors (e.g., PwC) for resolution where required.
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Candidates should possess strong Sales Engineering skills to interpret technical requirements and recommend appropriate industrial solutions.
Candidates should possess Technical Support capabilities to assist customers with product selection, troubleshooting, and application guidance.
Candidates should possess effective Communication skills for presenting technical information clearly and collaborating with customers, suppliers, and internal teams.
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Manage the end-to-end recruitment process, including job advertisements, candidate sourcing, interview coordination, reference checks, and onboarding.
Coordinate and administer employee training programmes, including training schedules, registrations, attendance records, and HRD Corp documentation where applicable.
Maintain and update employee records and HR documentation.
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Project Coordination: Assist the COO Analyst team in coordinating ongoing initiatives across local and international markets, including timelines, task tracking, and follow-ups with stakeholders.
Operational Analysis: Evaluate performance metrics across local and international markets to identify growth opportunities and operational efficiencies.
Reporting: Prepare comprehensive reports, dashboards, and presentations on operational performance and expansion progress for senior leadership.
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Manage daily office operations and ensure a productive, safe and efficient working environment; including office maintenance, facilities management and coordinate with building management, vendors and service providers.
Manage the end-to-end recruitment process, including manpower requisition, job posting, candidate sourcing, screening, interview coordination, onboarding, and hiring completion.
Develop and maintain talent pipelines for critical and future positions through proactive sourcing, networking, talent communities, and candidate relationship management.
Coordinate employer branding initiatives, including career fairs, campus recruitment, internship programmes, university collaborations, and recruitment marketing activities to strengthen the Company's employer brand.
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Mengurus proses penghantaran bagi pesanan individu, pesanan gabungan, pesanan pukal dan dropship untuk pasaran Australia, Thailand, Filipina, Kanada dan Amerika Syarikat.
Memastikan semua pesanan dibungkus dengan betul dan dihantar tepat pada masanya.
Menyediakan Material Requisition Note (MRN) dan Air Waybill (AWB), termasuk AWB manual untuk penghantaran FEDEX dan pesanan pukal.
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Manage the full recruitment process, including job advertisements, candidate screening, interview coordination, and onboarding.
Prepare employment-related documents such as offer letters, confirmation letters, transfer letters, warning letters, and resignation acceptance letters.
Maintain and update employee personal files and HR records.
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Generate and maintain payroll records for both local staff and foreign workers, including details on salaries, bonuses, deductions and tax withholdings.
Ensure timely and accurate payment of statutory contributions such as EPF, SOCSO, EIS, PCB and HRDF for both local staff and foreign workers.
Key in, update and monitor annual leave balance, medical leave and unpaid leave all staff and foreign workers.
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