Customer Complaints & 8D Management:Validate customer issues, provide containment plans within1 working day, submit 8D reports within 5 working days, notify customer on all major changes to products / processes and follow up through to customer closure.
Quality Improvement: Analyze complaint trends, participate in customer Quarterly Business Reviews (QBRs), recommend improvements, and manage major change notifications.
Line Authority: Authorized to halt production lines to resolve critical quality issues....
Strong background in Statistical Process Control (SPC) and quality auditing.
Preferred experiences in ISO 9001
ISO 14001
ISO/TS 16949
TQM implementation
Six Sigma Black Belt
and knowledge of stamping
molding
or plating processes.