Manage user feedback channels, including the brand website, e-commerce platforms, Facebook, YouTube, Instagram, WhatsApp, and user feedback systems, to address pre-sales, post-sales, and technical issues raised by customers.
Defining the Scope:Working with stakeholders to clearly define what the project will and will not deliver to prevents scope creep, where the project grows beyond its original boundaries.
Identify, approach, and develop corporate clients, including multinational companies, local businesses, listed corporations, and institutional organisations.