Follow up on customer complaints, coordinate with cross-functional teams including Legal, Business, Commercial, and Technical departments, and ensure effective communication to drive reasonable solutions based on the complainant’s concerns.
Take full charge of recruiting all company roles including solo & group live streamers, operators, dancers, makeup artists, photographers and hosts. Source candidates via local Malaysian recruitment platforms and personal connections, and handle the whole recruitment process: job posting, resume screening, interview arrangement and onboarding follow-up.
Customer Support: Respond to customer inquiries promptly, professionally, and in a friendly manner via inbound and outbound calls, email, and live chat.
Responsible for the target completion and execution plan implementation of the TT live-streaming business, effectively driving the growth of the live-streaming business in line with the group's expectations.
Administrative and executive secretaries perform liaison, coordination and organizational tasks in support of managers and professionals and/or prepare correspondence, reports and records of proceedings and other specialized documentation.
Manage user feedback channels, including the brand website, e-commerce platforms, Facebook, YouTube, Instagram, WhatsApp, and user feedback systems, to address pre-sales, post-sales, and technical issues raised by customers.
Administrative and executive secretaries perform liaison, coordination and organizational tasks in support of managers and professionals and/or prepare correspondence, reports and records of proceedings and other specialized documentation.