Production Management
Fire Safety Equipment Manufacturing
Quality Control
Supply Chain Management
Team Leadership
Process Improvement
Inventory Management
+5
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Posted
5 days ago
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Oversee and manage the overall daily operations of the After Sales Department, including workshop, service, repair, maintenance, warranty, and spare parts coordination.
Plan, coordinate, and monitor after-sales activities to ensure efficient operations and high-quality customer service.
Monitor workshop activities, job allocation, repair progress, turnaround time, and technician productivity.
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After-Sales Service Strategy
Team Leadership
Service Operations Management
Conflict Resolution
Problem-Solving
Customer Support
Customer Relationship Management (CRM)
+5
Be an early applicant!
Posted
2 days ago
Chat Available
You can chat with the employer only after applying for this job.
Overall Management: Formulate monthly service plans, assign daily work tasks, organize daily morning meetings, collect and sort out the “Service Engineer Work Weekly Report” and submit it to the Service Director for review.
Service Execution: Part-time equipment maintenance (leading the repair of complex faults), key customer training (operation and maintenance knowledge); assist the spare parts department in carrying out spare parts plan reserve, inventory and sales; be responsible for in-warranty service claims and out-of warranty fee collection.
Customer Connection: Respond to customer needs 24 hours a day, close service complaints within 48 hours, conduct visits to key customers no less than 4 times a month, and collect satisfaction feedback.
...
Overall Management: Formulate monthly service plans, assign daily work tasks, organize daily morning meetings, collect and sort out the “Service Engineer Work Weekly Report” and submit it to the Service Director for review.
Service Execution: Part-time equipment maintenance (leading the repair of complex faults), key customer training (operation and maintenance knowledge); assist the spare parts department in carrying out spare parts plan reserve, inventory and sales; be responsible for in-warranty service claims and out-of warranty fee collection.
Customer Connection: Respond to customer needs 24 hours a day, close service complaints within 48 hours, conduct visits to key customers no less than 4 times a month, and collect satisfaction feedback.
...