Provide support to client employees by explaining workplace tools and processes, reinforcing protocols and etiquette, and being available to answer questions about the work environment.
Follow up on customer complaints, coordinate with cross-functional teams including Legal, Business, Commercial, and Technical departments, and ensure effective communication to drive reasonable solutions based on the complainant’s concerns.
Design, implement, configure, and maintain enterprise network infrastructure, including LAN, WAN, WLAN, VPN, switches, routers, firewalls, and related network devices.
Communicate with clients to understand their requirements, preferences, and expectations, and provide professional assistance throughout the sales and project process.
Coordinate, monitor, and support the implementation of Group Compensation & Rewards initiatives across all subsidiaries to ensure consistency, governance, and compliance with approved policies.