Support the Program Leads in managing day-to-day execution, ensuring project streams deliver on time, within scope, and in alignment with program objectives.
Maintain the master project plan, tracking wave rollouts (Wave 1 through Wave 4), critical milestones, cross-dependencies, and risks.
Establish and facilitate project cadence meetings, action tracking, status reporting, and decision logs across all governance tiers.
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Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
Develop a culture in line with International Operations Vision to make every customer touch point brilliant
Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans
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Coordinate import and export shipments with shipping lines, co-loaders, hauliers, shippers, consignees, and other relevant parties.
Monitor shipment status, vessel schedules, cut-off times, ETA/ETD, and deadlines to ensure smooth and timely shipment arrangements.
Coordinate and follow up on import and export documentation, including Bills of Lading, Delivery Orders, Certificates of Origin (CO), permits, customs-related documents, and other relevant shipping documents, where applicable.
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Assist the AG Group to achieve the organizations objectives short term and long terms goals.
Manage, monitor and supervise the forwarding Operation activity effectively and efficiency to enhance customer satisfaction and customer retention.
Ensure the accuracy of import export Customs clearance documentation using the EDI data entry (K1,K2, K3, K8, K9, DG, ZB and FSPG) in conformance with the Customs regulations.
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Contact customers via telephone to follow up on outstanding payments.Negotiate suitable payment arrangements with customers.Conduct regular follow-ups and ensure agreed payment commitments are fulfilled.Handle customer enquiries and provide appropriate assistance regarding outstanding accounts.Maintain accurate records of customer interactions, payment arrangements and collection status.Prepare daily and monthly collection reports.Perform other duties as assigned by the management.
Process customer and internal requests promptly within SLA while adhering to approved SOPs, maintaining quality standards, and delivering accurate, timely, customer-focused service.
Manage and follow up on pending cases to ensure timely closure, escalating issues when needed and maintaining proper follow-up of all case progress.
Maintain high accuracy in all transactions while ensuring compliance with company policies and regulatory requirements and actively participating in quality checks to implement feedback.
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a) A recognized Diploma or Degree in Finance, Accountancy, or a related discipline, or professional qualification such as ACCA, CIMA, MIA, MACPA, or equivalent.
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