Lead daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
Support annual exercises covering Increment, Promotion, AWS, and Bonuses, ensuring accurate administration, governance alignment, and timely communication.
Strategise and conduct specialist manpower planning in the cluster by working closely with the team on manpower discussions at the clinical service line, monitor the manpower for the future, map out specialty pipeline, basic analysis of adequacy of manpower, craft and document discussion meetings as well as track the progress of this work;
Monitoring ‘Service Quality’ of the team to ensure high Customer Service Standards and drive rigorous customer centric quality Campaigns/initiatives to increase Quality awareness in the team. Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction.
Define and lead the country people strategy, aligning workforce planning, organizational capabilities, and culture to deliver on 3–5 year business growth ambitions