Resolve day-to-day tickets globally via Workday and Service Now, ensuring timely updates and system accuracy.
Act as first point of contact for questions from Alcon associates and managers
Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee data changes, onboarding, colleague referrals and others, following global and local processes and compliance guidelines and maintain confidentiality of employee data
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Resolve day-to-day tickets globally via Workday and Service Now, ensuring timely updates and system accuracy.
Act as first point of contact for questions from Alcon associates and managers
Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee data changes, onboarding, colleague referrals and others, following global and local processes and compliance guidelines and maintain confidentiality of employee data
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Identifies Customers’ Objectives and Business Needs
Formulates Enterprise Account Strategies Collaborates with Sales team (e.g., EAMs, Director of Sales, etc.) to align sales efforts and to determine targeted accounts and the most effective sales approach.
Formulates Solutions and Develops Proposals Collaborates with the Sales team to evaluate and determine costs of solutions, formulate account strategies for leveraging solutions, and gain agreement on established value propositions.
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Identifies Customers’ Objectives and Business Needs
Formulates Enterprise Account Strategies Collaborates with Sales team (e.g., EAMs, Director of Sales, etc.) to align sales efforts and to determine targeted accounts and the most effective sales approach.
Formulates Solutions and Develops Proposals Collaborates with the Sales team to evaluate and determine costs of solutions, formulate account strategies for leveraging solutions, and gain agreement on established value propositions.
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To oversee the full recruitment cycle, including sourcing, screening, interviewing, and onboarding candidates to meet business workforce needs.
To be responsible for Performance Management System (PMS) activities, ensuring alignment with organizational objectives and employee performance improvement.
To implement employee branding initiatives, including social media engagement and retention strategies to attract and retain top talent.
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Responsible for design, development and integration of IT or IT-enabled services and solutions for external clients for their business needs including technology, service delivery and commercial aspects. Serves as trusted advisor to internal and/or external clients for understanding the business/technical problem/need, translating them to, shaping and/or validating requirements and scope for the solution. Serves as a technical expert on solutions design, development, and implementation requirements to address business needs. Possesses analytical and problem-solving skills as well as a strong understanding of the capabilities that DXC and partners provide. Responsible for sizing and costing of the architected solution. Responsible for documenting the solution and governing it internally for its deliverability. Responsible for aligning the commercial aspects of client engagement (SOWs, project plans etc.) with the technical delivery solution. Responsible for presenting the solution to client and serve as trusted advisor to establish client confidence.
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Define and lead the country people strategy, aligning workforce planning, organizational capabilities, and culture to deliver on 3–5 year business growth ambitions
Drive organizational design and operating model transformation to enhance scalability, productivity, and cost efficiency
Build a robust leadership pipeline through targeted succession planning and leadership development for critical roles
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Lead the delivery of end-to-end HR business partnering priorities across business operations, ensuring alignment with business goals, employee experience, and organizational effectiveness
Translate management decisions into actionable short- and long-term HR initiatives that are aligned with the company's strategic direction
Develop and review talent management strategies for critical leadership positions, building talent readiness and succession plans that ensure continuity and organizational resilience
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Internal PR & Brand Advocacy: Act as the voice of the company internally; craft engaging announcements, newsletters, and internal brand communications.
Employee Engagement & Events: Plan, organize, and execute company-wide events, team-building activities, festive celebrations, and engagement initiatives to drive workplace culture.
Learning & Development (L&D): Coordinate internal/external training programs, manage training schedules, and support employee skill development initiatives.
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