Develop deep product, technical, and market expertise across commodities and energy markets to effectively demonstrate, configure, and position ICE Desktop & Web Platforms to clients
Key Responsibilities:1.Provide end-user support for hardware and software issues, helping resolve productivity challenges.2.Maintain and troubleshoot issues related to hardware, software, and network connectivity.3.Serve as the main point of contact for helpdesk requests and provide timely resolutions.4.Document IT processes and coordinate user training as needed.5.Manage IT hardware assets, maintain inventory records, and coordinate IT asset audits with related teams.6.Oversee office networking, including managing firewalls and switches.7.Maintain virtualization environments and manage virtual machine (VM) allocation.8.Require the ability to independently maintain Microsoft 365-related, including but not limited to account maintenance, SharePoint maintenance, email management, license assignment, and log-related inquiries.9.Take on additional tasks assigned by the IT Manager or Office Manager.
Lead business requirement discussions with business stakeholders and relevant departments to understand business needs and translate them into clear backlog items, requirements, and supporting documentation.
Develop deep product, technical, and market expertise across commodities and energy markets to effectively demonstrate, configure, and position ICE Desktop & Web Platforms to clients
Digital Ads Marketer : Focuses on managing paid advertising campaigns on Google Ads, Facebook, Instagram, and TikTok, including optimisation, budgeting, and performance reporting.