We are looking for a Training & Quality Specialist to join our Service Delivery team and work directly under the Head of Service Delivery.
This is a hands-on role designed for someone who enjoys training people, reviewing work, identifying errors, coaching team members, and improving processes.
The successful candidate will support the development and quality of our Data Entry / Verification Executives (VEs) by providing new joiner training, on-the-job coaching, quality checks, call and email monitoring, case audits, refresher training, and process updates.
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Ensure timely completion of all assigned quality control activities including daily inspection of raw materials, semi-finished and finished products throughout the entire manufacturing process.
Conduct testing on raw materials, semi-finished and finished products in accordance with policies and standards set.
Immediately report any detected non-confirming products to the supervisor, facilitating corrective actions to salvage defective items and minimize production waste.
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Ensure timely completion of all assigned quality control activities including daily inspection of raw materials, semi-finished and finished products throughout the entire manufacturing process.
Conduct testing on raw materials, semi-finished and finished products in accordance with policies and standards set.
Immediately report any detected non-confirming products to the supervisor, facilitating corrective actions to salvage defective items and minimize production waste.
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To oversee the smooth operation of store and inventory management, ensuring efficiency in receiving, storage, packing, safety, and cleanliness, and;
To monitor and verify incoming and outgoing materials/finished goods for accuracy, completeness, and condition for both local and overseas suppliers/customers, and;
Ensure all stock transactions are accurately recorded in both the system and Excel, including quality checks, sample listings, and technical records, and;
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To ensure product processing complied with product quality and food safety from raw materials receiving, ingredients preparation, food processing and final product process according to Quality Plan.
To perform product/ process testing such as pH, moisture, AW, shelf life or any according to Quality Plan.
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Implement quality plans: Ensure the correct implementation of the Quality Control Plan and other company and project procedures. Make sure the dimension is correct.
Supervise inspection: Lead and delegate tasks to QC inspectors to ensure daily inspection activities are completed correctly.
Review and manage documentation: Review contractor documentation, material certifications, and inspection reports, and maintain a comprehensive record of all quality control activities.
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Lead and manage day-to-day Quality Control activities across machining, electropolishing (EP), and valve assembly operations.
Ensure effective implementation of incoming, in-process, and final inspection activities in accordance with quality plans, engineering drawings, specifications, and customer requirements.
Ensure inspection methods, sampling plans, and acceptance criteria are consistently applied throughout manufacturing.
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Responsible for Lab and QA/QC activities in ensuring continuous and efficient operations to the desired productivity, quality and safety.
Responsible for verification of any activities that related to QA & QC, including sample collection & inspection from Production, tank farm, incoming, in-process, first fill and outgoing. Example of samples: raw materials (oils), blended oil, packaging materials (quality only) and finished goods (quality only).
All the samples collection from the Warehouse and Production such as 1. Receiving – road tanker/IBC, 2. first fill sample – filling & packing line, etc.
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