Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness. Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
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Design, develop, execute, and maintain comprehensive manual test cases, test scenarios and test plans for new features, enhancements, bug fixes and regression testing
Perform functional, integration, regression, exploratory, usability, smoke, and end-to-end testing across web applications, mobile applications, APIs and backend services
Identify, document, prioritise, and track software defects with clear reproduction steps using defect management tools such as Jira, Notion or similar platforms
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Design, develop, execute, and maintain comprehensive manual test cases, test scenarios and test plans for new features, enhancements, bug fixes and regression testing
Perform functional, integration, regression, exploratory, usability, smoke, and end-to-end testing across web applications, mobile applications, APIs and backend services
Identify, document, prioritise, and track software defects with clear reproduction steps using defect management tools such as Jira, Notion or similar platforms
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