Manage customer incident case, working with process engineering to run process investigation, consolidate final report and present to customer.
Manage non-conformance material through material review board with local and division engineering team to review risk and decision making.
Lead process engineering team to apply 8D problem solving method for all quality related case such as CAR, internal incident & event, customer incident, external excursion.
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Assist the QA/QC team in carrying out incoming material, in-process and finished goods inspections, monitoring product quality according to approved specifications, samples and customer requirements.
Maintain records for product dimensions, appearance, printing quality, workmanship and other required quality parameters.
Assist in identifying, recording and reporting non-conforming materials or products.
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