System Ownership & Configuration: Serve as the hands-on administrator and internal Subject Matter Expert (SME) for MS Dynamics 365 and designated COTS applications (e.g., ERP/Finance, CRM, ITSM, HRIS).
Integration Management: Design, implement and maintain secure integration points (APIs, middleware) between COTS applications and other enterprise systems, including API integration with LLMG’s digital platform.
Vendor & Licence Management: Manage vendor relationships, track software licences, and coordinate with vendors for essential support, bug fixes, and feature enhancements.
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Work closely with the Sales Head to lead discovery sessions with prospective customers and identify key business challenges and requirements.
Analyze customer needs and design effective Microsoft Dynamics 365 Business Central / NAV solutions across Finance, Supply Chain, Inventory, Procurement, and Operations.
Deliver compelling product demonstrations tailored to customer industries and business processes.
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Check equipment and operating systems and correct wherever necessary.
Recognize and correct potential equipment failure or unsafe conditions and communicate with the Food Quality Manager.
Perform preventive maintenance and calibration per defined interval/schedule for all equipment: Grill, Fryer, Heat Treat Machine, McCafe machine, Ice Machine, Beverage Touch Tower, etc.
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