Greet patients and visitors professionally and courteously.
Register follow-up patients and update existing patient information accurately.
Manage appointment bookings, rescheduling, walk-in queues and update patient appointments using the appointment system on daily basis and to inform and follow up with patient on appointment via phone call, SMS or WhatsApp.
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Serve as the first point of contact by professionally welcoming and assisting all visitors, ensuring a professional and welcoming experienced aligned with DHL standard.
Direct guests to the appropriate departments or personnel in a timely manner.
Manage incoming calls, emails and general inquiries and directing them to the appropriate departments promptly.
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Responsible for providing administrative, operational, and HR support to ensure the smooth day-to-day office operations.
Support office setup and management, employee administration, vendor coordination, and general office services while ensuring an efficient and positive workplace experience.
Manage the day-to-day operations of the office and work closely with the team to ensure smooth office operations.
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Front Desk Management: Welcome, register, and direct on-site guests, as well as issue visitor badges and monitor building security.
Communications: Answer, screen, and forward incoming phone calls, take messages, and respond to general inquiries via phone and email.
Administrative Support: Sort and distribute daily mail, manage calendars, schedule meetings, and assist other departments with clerical duties (e.g., filing, scanning, data entry).
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Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
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Oversee daily front office activities, including check-in/check-out, reservations, and guest inquiries to ensure smooth and efficient operations.
Ensure guests receive professional, courteous, and timely service while handling complaints and resolving issues effectively.
Maintain accurate guest records, room status, reports, cash transactions, and other front office documentation in compliance with company procedures.
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• Warmly welcome, register, and check in guests according to hotel brand standards.• Process check-outs, verify billing accuracy, handle cash/credit transactions, and issue receipts.• Manage incoming phone calls, confirm reservations, and handle guest inquiries efficiently.• Address and resolve guest feedback, requests, or complaints with empathy and professionalism.• Coordinate closely with Housekeeping and Maintenance teams to track room readiness.• Provide local recommendations regarding dining, transport, attraction spots, and hotel amenities.• Maintain a secure, clean, and organized front desk and lobby environment.