A end to customer enquiries through WhatsApp, calls, walk-ins and other relevant channels. Understand customers’ wellness needs and recommend suitable Aurae products and wellness packages.
Oversee and manage daily warehouse operations, including receiving, storage, picking, packing, and shipping of goods, ensuring efficient workflow and adherence to established procedures.
Assist in the development and execution of social media marketing strategies across various platforms (e.g., Facebook, Instagram, Xhs, TikTok etc.) to enhance brand awareness and customer engagement for Cupid Jewellery.
Customer Service & Complaint Management: Manage day-to-day customer enquiries, feedback and complaints across designated channels, ensuring timely resolution, proper documentation and effective service recovery.