Greet guests warmly upon arrival, escort them to their tables, and present menus, explaining daily specials and answering any initial questions.
Take accurate food and beverage orders from guests, ensuring all special requests and dietary restrictions are clearly communicated to the kitchen staff.
Serve food and drinks efficiently and courteously, checking back with guests to ensure their satisfaction and anticipating their needs.
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Assist in the day-to-day operations of the resort, ensuring smooth and efficient service delivery across all departments including front desk, housekeeping, food and beverage, and groundskeeping.
Support the management team in implementing and enforcing hotel policies and procedures to maintain high standards of service quality and guest satisfaction.
Engage with guests to understand their needs, address inquiries, and resolve any issues promptly and professionally, contributing to a positive guest experience.
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Hotel Operations Management
Customer Service Excellence
Staff Training and Development
Budget Management
Event Planning and Coordination
Sales and Marketing
Property Maintenance Oversight
Oversee all daily restaurant operations, including front-of-house and back-of-house activities, to ensure smooth and efficient service delivery.
Manage and train a team of approximately 15 employees, fostering a positive work environment, setting performance standards, and conducting regular performance reviews.
Develop and implement strategies to enhance customer satisfaction, handle customer complaints effectively, and build a loyal customer base.
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Restaurant Management
Customer Service
Staff Training and Development
Inventory Management
Financial Acumen
Food and Beverage Operations
Team Leadership
Event Sales: Work with event planners, wedding organizers, and MICE (Meetings, Incentives, Conferences, and Exhibitions) clients to sell retreat event spaces.
Corporate Sales: Sell team-building retreats, corporate meetings, and company retreats to businesses.
Agencies Sales: Secure partnerships with travel agencies, tour operators, and corporate travel planners.
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Ensure all transactions (revenues, provisions, operating expenses etc) are recorded properly and in accordance with the definition set on DPDHL Accounting Manual and International Financial Reporting Standard (IFRS).
Review general or nominal ledger entries regularly to minimize if not eliminate adjusting entries and to detect any under or over statement of expenses on time.
Analyze and compare month on month expenses to attain uniform distribution of cost during the year and make an accrual when appropriate to have consistency in reporting expenses.
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Process Account receivable, treasury and inter-company task as per Service level Agreement. Process all cash application and remittance reconciliation for assigned countries accurately and within specific timescales. Prepare and follow up unidentified open items in clearing account when execute daily/monthly bank reconciliation
Liaise with the stakeholder for preparation and transaction posting of Inter-company non trade related debit and credit notes. Preparation of monthly reconciliation, highlight and rectify anomalies encountered. Generate statement of accounts to the customers. Track and resolve disputes and route to local affiliates as and when required
Attend to all matters requested for accounts receivable when required. Initiate the dunning process and generate reminders for overdue accounts. Prepare regularly the details of unallocated and unidentified receipts for stakeholder further actions. Execute month end, quarter end and year end closing activities for countries assigned. Manage Cash pool account reconciliation
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Ensure the daily operational activities for R2R as whole are managed and delivered timely to the Location within the Service Level Agreements (SLAs). Operation activities consists of Journal processing, AARO reporting, Balance Sheet Account Reconciliation and Compliance reporting are managed and delivered timely to the Locations aligned with corporate deadlines.
Develops and maintains customer focused relationships with key stakeholders. In partnership, identifies and delivers business adaptive processes to ensure core compliance.
Foster a balance between customer centric service delivery and core process compliance.
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Quality & Compliance Oversight – Monitors BPO performance and ensures RTR processes are executed in alignment with global standards, controls, and documentation requirements.
RTR Subject Matter Expert – Act as a recognized RTR expert, advising on accounting principles, end-to-end process design, and standardization opportunities across countries.
Governance & Control – Acts as a central control point to evaluate exceptions, understands, articulates and review complex cases, and ensure resolution complies with RTR governance principles. Knows similarities/differences between countries within the area of expertise and champion standardization.
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Be a Single Point of Contact [SPOC] to client Finance Controller for the entire scope of activities managed by Accenture as well as external parties such as tax consultants and provide regular comprehensive updates.
Identify areas of improvement, and develop, implement, maintain process controls in line with SOX guidelines.
Maximize process efficiency and drive value to the client through standardization and transformation initiatives.
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You are responsible in processing Account receivable, treasury and inter-company task as per Service level Agreement
You process all cash application and remittance reconciliation for assigned countries accurately and within specific timescales. Then, you also prepare regularly the details of unallocated and unidentified receipts for key individuals further actions
You perform and responsible for credit analysis on customer according to company credit policy and procedures. Also, reviewing credit risk for new and existing customers by carry out credit assessment and make credit limit recommendation
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Co-ordinate and execute month end, quarter end and year end closing activities to ensure timely and accurate closure of accounts in compliance with work instructions and month end close checklist
Perform and analyse booking accounting transactions, working and calculations are executed on timely and accurately