Retail Operations: Manage day-to-day operations of outlet to ensure smooth execution, service quality, and compliance with company standards.
Sales & Performance Management: Monitor store performance, set sales targets, and drive initiatives to achieve business goals.
Team Leadership: Lead, train, and motivate retail supervisors and frontline teams to deliver excellent customer service and operational efficiency.
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Manage the full set of accounts, including accounts payable, accounts receivable, general ledger, and month-end closing processes.
Prepare monthly, quarterly, and annual financial statements and reports for management review. Ensure accuracy and compliance with accounting standards.
Assist in budgeting, forecasting, and variance analysis to support the retail business’s financial planning.
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Class Delivery & Floor Leadership: Spend ~50% of working hours delivering Gold-standard classes and driving lobby/member engagement. Use floor time to model exceptional service, build parent relationships, and identify real-time sales opportunities.
Team Leadership & HR: Build a high-accountability culture. Oversee all gym staffing, conduct mid-year and year-end performance reviews, and ensure every team member has a career development plan with corresponding training actions. Partner with the Gym Leader and HR on recruitment, retention, and employee relations.
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Operations & Revenue Management: Drive quarterly revenue targets, monthly enrolled/paid (E&P) member growth, intro-visit (IV) scheduling, and retention rates. Monitor weekly sub-KPIs (enrolments, cancellations, collections) and proactively pivot strategies to close performance gaps. Present data-driven performance reviews to the Gym Leader.
Class Delivery & Floor Leadership: Spend ~50% of working hours delivering Gold-standard classes and driving lobby/member engagement. Use floor time to model exceptional service, build parent relationships, and identify real-time sales opportunities. You're not just managing from the office—you're leading from the floor.
Team Leadership & HR: Build a high-accountability culture where excellence is the standard. Oversee all gym staffing, conduct mid-year and year-end performance reviews, and ensure every team member has a career development plan with corresponding training actions. Partner with the Gym Leader and HR on recruitment, retention, and employee relations.
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Our client is a growing halal-certified fast-food chain in Malaysia blending oriental and American flavours. They are seeking a strategic, hands-on HR Manager to lead HR strategy and operations to support rapid store expansion, ensure compliance with Malaysian labour laws and halal requirements, and drive recruitment, training, performance management and culture initiatives across the business.