Drive retail operational excellence across Southeast Asia, Japan, Australia, and New Zealand by implementing standardized SOPs, policies, and best practices.
Drive Retail Excellence: Oversee day-to-day retail operations across Malaysia, ensuring consistent execution of operational standards, company policies and best practices across all stores.
Coordinate and drive day-to-day retail operational execution across Southeast Asia markets in partnership with the Regional Senior Retail Operations Manager.
Manage and maintain the company website and e-commerce platforms, including product listings, pricing, promotions, stock availability and product information.
Oversee the field force activities, ensuring that all promoters meet company standards in terms of attendance, professionalism, and overall job performance.
Oversee the field force activities, ensuring that all promoters meet company standards in terms of attendance, professionalism, and overall job performance.
Operational Oversight & Manpower Backup: Lead daily administration and SLA management to maintain processing accuracy. Actively provide direct capacity planning and operational backup during volume spikes and manpower shortages.