Administrative & Finance Support*Prepare daily sales and collection reports.*Issue Job Sheets, Cash Bills, Official Receipts, and Credit Notes using the EMAX system.*Ensure all customer invoices and payment documents are accurately prepared.*Key in supplier purchase invoices and update system records promptly.*Update product costing and maintain accurate administrative records.*Prepare customer monthly statements and follow up on outstanding payments.*Prepare petty cash claims, backup fund requests, and outlet administrative reports.*Maintain proper filing of outlet documents and ensure timely submission to the Finance and HR Departments.Customer Service*Welcome customers and provide professional front counter service.*Answer incoming phone calls and respond to customer enquiries.*Register customer information and prepare service Job Sheets.*Process customer payments and complete vehicle handover.*Coordinate with technicians to update customers on vehicle service progress.*Assist customers with service bookings and appointments.*Support customer satisfaction initiatives, including Google Reviews and customer surveys.Workshop & Operations Support*Coordinate daily workflow between the workshop and front counter.*Monitor vehicle service progress and ensure smooth customer handover.*Safeguard vehicle keys throughout the service process.*Receive and verify stock deliveries.*Assist with stock counting and inventory records.*Place orders for products and consumables when required.*Ensure outlet cleanliness and proper document organisation.HR & Compliance Support*Prepare attendance reports.*Submit overtime claims, leave forms, and other HR-related documents according to schedule.*Ensure compliance with company SOPs and administrative procedures.*Support the Branch Manager in daily outlet operations.*Perform any other duties assigned by Management.
Cashier: -1. To perform general housekeeping and ensure cleanliness and tidiness at the cashiers’ counter.2. To collect cash float at the start of duty from Duty Officer before Book Fair opening, set up the Team POS at the opening of business operations.3. To perform cashiering duties (Cash / Voucher / Credit card). a)b)4. To ensure all cancellation of transaction are properly recorded, all printouts are kept and submitted to Duty Officer when counter closing is conducted.5. To ensure sufficient plastic bags, paper rolls, staples, pens and any necessary items are available at Cashier’s counter.Retail Assistant: -1. To perform housekeeping and ensure cleanliness and tidiness of work area2. To maintain attractive merchandise and window display at all times.3. To carry out tasks on stock processing e.g. receiving, pricing, display, etc4. To ensure all merchandise is appropriately labeled, PLU at Team POS before display out merchandise at selling floor.5. To provide good customer service by means of attending to customer’s needs and extend assistance whenever required.
Provide first-level support for POS terminals, peripherals (printers, scanners, cash drawers) and store connectivity; escalate unresolved issues to the relevant team.
Provide first-level support for POS terminals, peripherals (printers, scanners, cash drawers) and store connectivity; escalate unresolved issues to the relevant team.