Supervise and motivate retail staff to achieve sales targets and deliver excellent customer service.
Provide guidance and support to team members, fostering a positive and collaborative work environment.
Ensure a high level of customer satisfaction by assisting with inquiries, resolving issues, and maintaining a welcoming and tidy store environment.
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MAIN DUTIES AND RESPONSIBILITIES
- Completes store operational requirements by scheduling and assigning employees; following up on work results.
- Maintains store staff by recruiting, selecting, orienting, and training employees.
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Protects employees and customers by providing a safe and clean store environment.
- Maintains the stability and reputation of the store by complying with legal requirements.
- Contributes to team effort by accomplishing related results as needed.
- Managing and motivating a team to increase sales and ensure efficiency.
- Managing stock levels and making key decisions about stock control;
- Analyzing sales figures and forecasting future sales volumes to maximise profits.
- Analyzing and interpreting trends to facilitate planning
JOB DESCRIPTION
- Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development.
- Ensuring standards for quality, customer service and health and safety are met.
- Resolving health and safety, legal and security issues.
- Responding to customer complaints and comments.
- Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
BOKITTA SINGAPORE PTE LTD is a dynamic and customer-focused organization dedicated to providing exceptional products/services to our valued customers. We are seeking a highly motivated and organized Sales Assistant to join our team and contribute to our continued growth and success.
19031
Location: Clarke Quay
Working hours: To be discussed
Salary: up to $4,200 (Depending on experiences)
Job Description
To lead and motivate the store team, develop and improve all staff to reach and maintain a high level of customer service and selling skills.
Ensure store operation standards are adhered to by all store staff.
Ensure daily briefing to staff on sales target.
Ensure daily housekeeping standards are maintained.
Manage complaints cases whenever necessary.
Provide training and coaching to the team.
To be an effective member of the management team of the company, contributing to the setting, monitoring, and achieving of targets and objectives for the store.
Responsible for reviewing store transactions on a daily basis as a control to detect and prevent any irregular and suspicious transactions.
Monitor and maintain compliance of all company policies and procedures to make sound business decisions and communicate/educate all staff.
Assist Assistant Store Manager for roster planning to ensure sufficient manpower at all time.
Sets priorities for employees to meet daily deadlines develops plans to meet short-term objectives.
Communicate with Visual team and/or oversee physical site maintenance.
Assist in other ad-hoc duties as and when required.
Job Requirement
2
3 years of experience in Retail Operation Management
Strong interpersonal communication skills
Understanding inventory management and merchandizing practices.
Proficient in MS Office
Worked in fashion retail operation will be an advantage
Interested applicants, kindly send your updated resume to
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Good career advancement• Dynamic team to work with• Fast-going company
With the success of our first store in ION mall, we are accelerating our expansion and are inviting the passionate, energetic and enthusiastic people to join our team!
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