Technical Support Engineer (GPU-HPC)
- OverviewI'm partnering a rapidly expanding AI infrastructure and cloud computing company to hire a Senior Technical Support Engineer, GPU & Cloud Infrastructure in Singapore. This is a senior technical role focused on resolving complex customer and production issues across GPU compute environments while working closely with Engineering and SRE teams to strengthen platform reliability.ResponsibilitiesYou will take end-to-end ownership of complex escalations and platform incidents, troubleshooting across GPU compute, Linux, networking/SDN, storage, CUDA and drivers, control plane, and billing systems. Working closely with SRE, Compute, and Engineering teams, you will lead root-cause analysis, identify permanent solutions to recurring issues, and translate operational learnings into stronger monitoring, processes, and runbooks.You will also play an important role during major incidents and post-incident reviews, while mentoring L1/L2 engineers and improving the quality of technical documentation and escalation practices. The position participates in an on-call escalation rotation.RequirementsYou should have at least 6 years of experience in cloud infrastructure technical support, escalation engineering, production operations, or an SRE-adjacent role, with strong hands-on expertise across Linux, networking, and cloud infrastructure. Experience supporting GPU infrastructure, CUDA, HPC, or large-scale compute environments will be particularly relevant.You will bring a strong track record of diagnosing difficult production issues, performing structured root-cause analysis, and collaborating effectively with engineering teams to drive issues through to resolution.
26 days
