Serve as the primary customer contact point, developing and maintaining strong relationships with customers and business vendors to deliver a positive and consistent customer experience
Support the sales team in managing and coordinating sales activities, including lead generation, customer follow-up, and sales reporting, to ensure pipeline visibility and timely execution
Ensure all sales-related documentation, including contracts and proposals, is accurate, complete, and maintained up to date at all times
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Lead and manage Sales Force Effectiveness function by developing and implementing a robust sales force effectiveness framework to govern all sales force effectiveness activities
Ensure buy-in and drive implementation of core SFE KPIs.
Drive active usage of customer relationship management program to monitor interactions with current and future customers, manage customer data and direct segmentation/targeting, etc.
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Provide technical support and product demonstrations to potential customers, showcasing the features and benefits of our industrial assembly tools, mold & die components, stud welding equipment, and painting tools.
Collaborate with the sales team to understand customer requirements and develop tailored solutions to meet their specific needs.
Conduct on-site visits to customer facilities to assess their current processes and identify opportunities for improvement using our products.
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