Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
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Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
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2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
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Study product knowledge and company working procedures, continuous to improve domain knowledge of product, company and industry.
Plan annual secured order strategy aligned with Department goal. Achieve business sales target with YOY growth expectation in the region.
Prepare and issue tenders and proposals to customers. Lead negotiation and/or bidding activity at optimum profit levels to the company. Close orders to achieve the goals and targets assigned. Responsible for payment collection.
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Drive adoption of assigned medical products within designated territories through product promotion, scientific detailing, and the organization of Continuing Medical Education (CME) programmes for healthcare professionals
Develop and present territory sales plans based on market insights and marketing direction, identifying opportunities and challenges, and ensuring timely execution of agreed sales activities
Track sales plan execution against Key Performance Indicators (KPIs) and regularly review sales activities with the immediate superior as required
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Drive adoption of assigned medical products within designated territories through product promotion, scientific detailing, and the organization of Continuing Medical Education (CME) programmes for healthcare professionals
Develop and present territory sales plans based on market insights and marketing direction, identifying opportunities and challenges, and ensuring timely execution of agreed sales activities
Track sales plan execution against Key Performance Indicators (KPIs) and regularly review sales activities with the immediate superior as required
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Manage key customer accounts and relationships with consistency and professionalism, ensuring sales objectives are met and customer satisfaction is maintained
Monitor the achievement of sales targets and proactively identify and propose business development plans across priority customers, key projects, and untapped customer segments
Conduct market surveys and analyze competitor trends, customer developments, and industry challenges to support informed commercial decision-making
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Strong customer service and interpersonal skills, with the ability to engage courteously and professionally with a diverse range of customers.
Basic retail and sales skills, including cash handling, operation of point-of-sale systems, and familiarity with visual merchandising principles.
Effective communication skills in English and any additional relevant local languages, with clear, confident speaking and active listening abilities.
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To achieve Malaysia's new installation or modernization sales targets for lifts and escalators.
To generate modernization sales, coordinate with Branch on portfolio upgrade needs, capture non- Schindler units as a portfolio gain, strategize Schindler as preferred modernization service partner.
To manage the transaction and progress of documentation in line with the commercial policy of the group
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